Patient Access Services
Patient access is the beginning of the hospital’s revenue cycle because it is when the hospital first makes contact with the patient. Patient access services are critical to the revenue cycle because they have the first and most efficient opportunity to get the correct billing information, avoiding the usual “garbage in...garbage out” problem. In addition, collecting amounts due at the time of service can dramatically decrease the level of bad debt that a hospital experiences on its typical back-end accounts receivable processes. Our patient access services include:
- Centralized call centers for scheduling and pre-registration processes
- Centralized and leveraged center for insurance verification and authorization processing
- Pre-registration and point-of-service registration portals and applications to ensure data integrity
- Customer relationship management applications to monitor call center activities and performance
- On-site management of patient registration processes and up-front cash collections
- Financial counseling services/vendor management