Business Office Management

By managing a hospital’s entire business office we can achieve automation and integration of revenue cycle core functions that results in dramatically improved revenue cycle performance. We use technology that automates the manual processes that have plagued healthcare providers for decades. This allows our customers to focus on their priority clinical business functions, while we produce dramatically improved performance in the hospital’s revenue cycle and business office services.

Our revenue cycle team specializes in large-volume accounts receivable reduction projects, targeted collection programs, accounts receivable cash acceleration projects and total patient financial services. Because our solution can be customized to fit the needs of an individual hospital, it can achieve outstanding revenue cycle performance by partnering with PHNS.

Managing the entire business office enables us to avoid the “a la carte” individual revenue cycle services that often resolve only the symptoms without addressing the root cause of the problems. Most hospitals continue to use interim, short-term solutions that rarely focus on the more difficult, long-term solutions. Our objective is to identify and achieve both short-and long-term improvements in a hospital’s net cash collection performance. We therefore focus on a wide range of difficult issues that traditionally compromise the value of receivables, such as:

  • Flawed registration information
  • Poor patient communication
  • Inaccurate coding
  • Poor documentation
  • Poor charge capture processes
  • Avoidable claim denials
  • Payment inaccuracies and measurements
  • Poor interdepartmental communication
  • Lack of available resources and/or qualified resources
  • Lack of quality controls

Our unique business office management service decreases operational expenses, improves processes, reduces bad debt expense and increases the resolution of aged accounts receivable, which creates more cash on hand for the hospital. We generate detailed monthly reports to executive management that outline the results we have delivered for the customer.

Focused on getting the data correct the first time, our on-site staff and the centralized unit use state-of-the-art hardware, software and workflow management tools to maximize a hospital’s cash position. We also improve and re-engineer the hospital’s business processes, policies and procedures, workflow and training.