Full Infrastructure Management
An organization's facility is threatened when it is no longer capable of supporting the IT investment required for advanced technology, when power requirements are increasingly difficult to support and when it does not have access to high availably geographic and infrastructure redundancy. That is why an organization needs the Anthelio advantage:
- Superior economics to migrate to an infrastructure that can support the demands of modern healthcare;
- Rapid access to capacity, power and talent to facilitate ever changing demand;
- Unsurpassed focus on security, in both the data center and network;
- Proactive monitoring prevents infrastructure related service interruption.
Anthelio mitigates risk when an organization does not have the ability to economically add high availability architecture, finds the capacity for growth when the physical plant is at or above capacity, helps reduce capital expense by adding capacity that requires large capital investment, better utilizes space by repurposing the current data center space, reduces facility related service issues when an aging facility has become unreliable, helps access talent to fill the limited talent pool for specialized skills related to advancing technology and increases security, both physical and logical by protecting PHI.
Server Deployment
A centralized server can increase market competitiveness for highly complex tests, grow molecular diagnostics specialty, increase market share to include rural and non-affiliated hospitals and other healthcare centers, increase market share of outreach clients as well as develop services to support employee health and drug testing. Anthelio assists an organization with server and software selection. Whether it is ColdFusion or PHP, Windows or Linux, MS-SQL, IIS or Apache, or MySQL, Anthelio installs and configures them according to an organization's needs.
Operating Systems Management
Anthelio's division provides complete operating systems management services to hospitals and healthcare providers. Its revenue cycle professionals can manage the entire spectrum of business office operations, focusing on financial performance and maximum cash collections, allowing clients to focus on their core mission of providing quality patient care.
Anthelio provides dedicated training, quality assurance and analytics resources that focus on continuous revenue cycle improvement. Feedback from and constant communications with Anthelio's business office operations provide hospitals and healthcare centers with valuable opportunities to focus on patient registration and other up-stream revenue cycle functions.
Redundant Storage Solutions Including Long-term Capacity
Anthelio's storage solutions are robust and varied. Anthelio provides remote support through private clouds, RHIO, RIN, HIE, SaaS clouds, public clouds - Platform as a Service, stand-alone data centers, and public clouds - Infrastructure as a Service. The company also provides storage administration and world-class solutions covering the entire life cycle of storage services and devices.
Database Management and Implementation
Engaging Anthelio allows clients to understand the value and benefit of their protected information. Anthelio's experienced professionals know how data are structured and can look at the broad picture of capturing data while knowing how to drill down to details. They acquire data from available data sources within or outside the organization; analyze and interpret specialized databases or software systems to collect, manipulate and develop recommendations based on findings; implement standardized reporting of key performance indicators that measure operational effectiveness and departmental improvements (KPI/metrics and reporting); and present complex information in an understandable and compelling manner.
The professionals also improve collection and integrity of data by data validation to ensure that correct statistics are compiled accurately. Anthelio's Systems, which employ workflow, versioning, meta-data, tracking, and centralized security, minimize lawsuits and non-compliance. Meaningful Use is much more achievable. Less risk for cost overruns is asserted by projects that are easier to implement in a shorter timeline and open standards, interoperability, HIE, ACO. Anthelio also helps in the management of the entire patient medical record, including prep/scan/index, chart assembly and analysis, with the identification of opportunities to improve documentation practices that accurately reflect patient severity of illness and intensity of service, resulting in decreased denials and external audit activity, and the standardized reporting of key performance indicators that measure operational effectiveness and revenue cycle improvements.
Server Monitoring and Fault Management
A server that is the foundation for a healthcare provider cannot afford to fail. Anthelio helps the provider to monitor and manage servers and in problem prevention and resolution with its quality processes and technologies. The solution also reports errors such as server down and high server execution time, so that an organization can take the necessary steps to resolve the issues through automated alarm systems and ticket logging. Whether it is a false positive or a false negative, Anthelio resolves them.
Network Monitoring and Management
Anthelio proactively monitors and supports an organization's network through quality process and up-to-date technologies. The company resolves issues using its standard operational procedures through its service desk or a mechanism previously agreed upon. The team also optimizes network performance through Anthelio's service models which in turn simplifies an organization's day-to-day operations, and reduces its IT operational issues. Anthelio provides WAN audits - architectural and performance assessment of networks.
Telephony Management
To ensure the smooth flow of information through a healthcare organization, Anthelio provides a secure space so that an organization's voice and data infrastructure operate without a hitch. The team at Anthelio assesses and audits client's telephony needs and deploys a consolidated communications solution - IP telephony or VoIP environments depending on its needs (or migrates its existing voice infrastructure).
Anthelio provides solutions to support an organization's architecture and integrate its communication/telephony instruments and environments. Anthelio's end-to-end solutions include system integration, hands-free, Bluetooth, speech recognition and HMI.
Desktop Management
Desktop management is very challenging. Organizations have limited IT staff supporting desktops. Also once a personal computer enters a company; it stays there for long, performing many complex operations. Added to that are desktops that slow productivity due to various reasons. Therefore, an organization needs someone like Anthelio to manage its desktop and its technologies and problems at each stage of its life cycle. Anthelio offers a comprehensive set of features that addresses for every stage in the lifecycle of a desktop, and manages the computing environment. The Desktop Management services include:
- Estimation
- Assessment
- Set-up and maintenance of personal computers
- Thin-client devices
- Printers and peripheral devices located at internal and external client sites
- 7X24X365 support
- Inventory of all personal computers in each geographic area
- Installments of new personal computers, devices and applications
- Updates, fixes, virus protection
- Replacement of retired hardware
Anthelio delivers complete Desktop Management services to its clients with experienced and certified technical personnel. Anthelio's excellent client service ensures that the quality, dependability and tactical requirements for its clients' desktop environment requirements are consistently met and exceeded.
Service Desk
While offering a broad range of services to its clients, Anthelio's Service Desk manages and reports five "Industry Leading" Key Performance Indicators to ensure delivery of consistently high service levels and client satisfaction. The Service Desk is the single point of contact between service providers and end-users across organization(s). The Service Desk is staffed 24x7x365 with dedicated professionals that handle incidents ranging from password resets and application specific problems to system wide outages. Problem resolution is performed with the use of client specific documentation, knowledge database and problem management tools. The highly technical staff brings with them years of experience and certifications in hardware, operations, networking and desktop support. The Service Desk uses proven processes and Information Technology Infrastructure Library (ITIL) methodologies enabling Anthelio to continuously streamline IT service and support, thus cutting cost for its clients.
