Applications

Our applications support is business-centric and caters to the end user. We work closely with our customers to set priorities, manage projects, and provide timely and experienced application support. We help hospitals by ensuring that their investments in IT software applications remain viable, properly managing the life cycle of software applications that are core to patient care and business processes, and ensuring that IT investments are capitalized upon and utilized to provide a competitive advantage. We also improve the productivity of our support team by allowing them to focus primarily on applications support.

Our applications support teams have extensive experience in all of the following critical hospital areas:

  • Software procurement/installation/support
  • Release management
  • Interface management
  • Development
  • Clinical and financial systems selection, implementation and management
  • Electronic health record (EHR), selection, implementation and management
  • Picture archiving and communication system (PACS)selection, implementation and management
  • Vendor management
  • Project management
  • Training/documentation

Hospital information technology (IT) services are our forte. We have more than 515 IT FTEs with experience supporting and managing over 400 clinical and financial hospital software applications, including developing and implementing over 500 HL7 compliant individual software application interfaces with major interface engine platforms commonly utilized in healthcare today.

PHNS has successfully managed all critical hospital applications including:

  • Hospital information systems (HIS)
  • Bedside nursing documentation systems
  • Clinical information systems (e.g., cardiology, laboratory, obstetrics, pharmacy, radiology)
  • Clinical order entry and results reporting systems
  • Document imaging systems
  • EHR systems (hospital and ambulatory)
  • Coding and abstracting systems
  • Patient accounting, billing and revenue cycle systems
  • Materials management systems, including electronic data interchange
  • Managed care contract systems
  • Finance systems (accounts payable/general ledger systems)
  • Human resource and payroll systems
  • Decision support systems
  • Physician credentialing systems

“Areas where we did not have core expertise were areas where PHNS could employ people, technology and training and do either the same job for less money or a better job for the same amount of money.” Don Kooy, Chief Executive Officer, McLaren Regional Medical Center