Introduction to Business
Office Services
PHNS is not the typical managed
services company. PHNS is focused solely on the hospital
market segment and specifically partners with hospitals
to improve IT, HIM, coding and business office functionality
through outsourcing, process improvement and technology
enhancements. PHNS’ business office or patient
financial services solution offers hospitals a continuum
of efficient, cost-effective and reliable functionality
that covers the entire flow of the revenue cycle including
the following:
- Centralized scheduling and pre-registration processes
- Leveraged insurance verification and authorization processing
- On-site management of patient registration
and up-front cash collections
- Financial counseling services / vendor management
- Claims editing and submission
- AR collection and follow-up services for all payer categories
- Correspondence processing
- Denial management, contract compliance and appeals processing
- Payment and adjustment posting
- Patient contact center (inbound and outbound calls)
- Receivables management services (collection
programs)
- Revenue cycle consulting services
- Interim management services
By taking this innovative front to back-office
approach, PHNS offers a true revenue cycle solution that
can bring significant financial value to your hospital
organization by reducing administrative costs, increasing
collection levels and dramatically lowering percentage
of aged receivables. PHNS can provide a customized solution
to meet your hospital’s needs, such as complete outsourcing
of the patient access and patient accounting functions
(in addition to HIM) or focused services such as targeted
collection programs.
Because we understand the entire continuum
of the revenue cycle, PHNS is able to provide a superior
solution focused on all aspects of people, process and
technology. PHNS applies state-of-art technology to make
the patient access and patient accounting processes as
efficient and effective as possible. PHNS’ accounts
receivable recovery results are optimal because nationally
recognized metrics are applied and measured in conjunction
with propriety processes and procedures are closely managed
by professionals
with deep expertise in this area.
PHNS’ experienced patient access and
patient accounting staff will ensure that your hospital’s
financial viability is maintained by getting the data correct
up front, collecting amounts due at the time of registration,
recovering outstanding claims from all payer types and
expediting all related activities through process and applied
technology. PHNS offers services to hospitals on a contract
basis and utilizes a sophisticated and highly-structured
collections process that yields superior recovery results,
particularly for managed care receivables.
PHNS develops long-term partnerships with their customers. PHNS will expedite your hospital’s cash flow and maintain your accounts receivable at a pre-determined, acceptable level. PHNS can be your patient financial services department and manage outcomes or can become an extension of your hospital’s
patient accounting department through receivables management. |
