Business Office Partnership

PHNS shows that by creating and implementing an integrated best practice model of outsourcing, we achieve automation and integration of revenue cycle core functions at levels not previously seen in the healthcare financial services industry. PHNS brings together technology that automates manual processes which have plagued healthcare providers for decades. Through document scanning, database management and partnering with the right revenue cycle technology firms, PHNS has created a core competency that sets us apart from our competition. This allows our customers to focus on their priority clinical and peripheral business functions, creating higher returns internal to the operations they manage while dramatically improving performance in the service areas managed by PHNS.

PHNS provides a significant number of resources to achieve cash acceleration objectives; however, the provision of these “a la carte” resources frequently resolves symptoms without addressing the root cause of the problems. The majority of hospitals continue to deploy solutions that provide the safety net and rarely focus on the more difficult, long-term solutions that would eliminate the need for them altogether.

PHNS’ primary objective is to identify and realize improvements in customer’s net cash collection performance. This requires focus on the difficult issues that traditionally compromise the value of receivables, such as:

• Flawed registration information
• Poor patient communication
• Inaccurate coding
• Poor documentation
• Poor charge capture processes
• Avoidable claim denials
• Payment inaccuracies and measurements
• Poor interdepartmental communication
• Lack of available resources and/or qualified resources
• Lack of quality controls
  

Focused on getting the data correct the first time, the on-site staff and the centralized unit utilize state-of-the-art hardware, software and workflow management tools to maximize a hospital’s cash position. In addition to the use of technology, extensive attention and expertise is placed on training, workflow, policies and procedures.

PHNS specializes in large-volume A/R reduction projects, targeted collection programs, A/R cash acceleration projects and total patient financial services outsourcing from beginning to end. The solution can be customized to fit the needs of individual hospitals. By partnering with PHNS, hospitals can achieve outstanding results related to their accounts receivable performance.

PHNS’ unique business office partnership decreases operational expenses, improves processes, reduces bad debt expense and increases the resolution of aged accounts receivables, in turn, creating more cash on hand for the hospital. PHNS delivers monthly reports to executive management that outline the results PHNS has delivered for the customer.