Culture

PHNS’ culture is critical to its success, and thus all PHNS employees are required to read, understand and ensure that they and their co-workers act at all times in accordance with PHNS’ culture.

Mission -PHNS’ mission is to provide healthcare systems with the ability to use PHNS’ information technology and business process outsourcing services as strategic enablers to improve patient care and other services and to reduce the costs of such services through aggregation, consolidation, sharing and standardization of resources.

Philosophy -PHNS was created by and for healthcare providers to operate as a high quality company that provides valuable services to its corporate partners and customers, excellent results for its stockholders, and an attractive work environment for its employees and contractors. Though the main objective is “service, service, service” , PHNS succeeds through hard work and diligence, and recognizes the importance of the family, personal and community commitments of its employees and contractors.

Values -PHNS values honesty, integrity, professionalism, respect, trust and continuous learning/growth.

Attitude -“can do”, hard work, enthusiastic, have fun, positive, value added problem solving, success oriented, practical, open door/communications, passion, pride.

Teamwork -Team/company success—“we” not “I”, performance not position is key, everyone contributes/helps--  “we’re all in this together”, cooperation and collaboration, personal accountability and ownership/commitment, no politics, back-biting or bad mouthing, leadership, responsibility, loyalty, synergy.

Communication - “Cards on the table face up”—internally and externally, Inclusive not exclusive, more information yields more input, thoughtful, effective, result oriented and ongoing communications between and within all parts of PHNS, ongoing feedback--- constructive and positive, but frank; listen and learn, responsive, “if it’s not in writing, it didn’t happen”, judicious use of communications, communications for a purpose/result, speak up, “no such thing as a bad idea”, factual and honest.

Service, Service, Service- Available to corporate partners and customers 7x24x365, “can do”, quick responsiveness, “make it happen”, continuous follow-up, review of results and improvement, satisfaction by corporate partners and customers, candor/set realistic expectations, say what you’ll do, do what you say”, “best in class”.

Creativity - Creative solutions to problems, not “same old”, innovative use of new technologies and use of existing technologies in innovative ways, re-engineering of business processes and workflows, strategic and tactical assistance to corporate partners and customers, always present at least two well thought out solutions to every problem that you raise.

Results - Improve services and reduce costs through aggregation, consolidation, sharing and standardization of resources, positive, additive working relationships, performance oriented operation/compensation, “check, recheck and recheck”--- whether or not it’s your responsibility, on time, within budget, “never confuse efforts with results,” proactive not reactive, continuous improvement.